Frequently Asked Questions
Straight answers, before you even call
The questions building owners, office managers, and project managers ask us most — answered the same way we'd answer them on a site walk.
What does a low voltage contractor actually do?
Low voltage contractors install the systems that run on communication-level wiring rather than standard electrical power: security cameras, card access control, network and voice cabling, audio-visual systems, and alarm systems. In California this work is performed under a CSLB C-7 Low Voltage Systems license. Think of it this way — the electrician powers your building; we make it see, hear, connect, and protect itself.
Are you licensed and insured?
Yes. Scarlett Communications, Inc. operates under a California CSLB C-7 Low Voltage Systems license and carries liability and workers' compensation insurance. Alarm work is performed under a BSIS Alarm Company Operator license. License numbers are listed in the footer of this site, and certificates of insurance are available on request for your project files.
Do you handle government and prevailing wage projects?
Yes. We perform public works projects with DIR registration, prevailing wage rates, and certified payroll reporting, and we're familiar with agency submittal, RFI, and closeout processes. From city and county facilities to state agencies and special districts, government work is a core part of our business.
How much does a system cost?
It depends on door count, camera count, cable drops, and the equipment tier that fits your needs — which is why we quote from a site walk instead of guessing over the phone. Site visits and estimates are free, itemized, and honest: if reusing your existing wiring or panel saves money, we'll tell you.
Can you combine cameras, access control, and alarms into one project?
That's exactly what we're built for — one contractor, one design, one point of accountability across CCTV, card access, cabling, AV, and intrusion. Integrated projects cost less than hiring separate vendors and produce systems that actually work together: an alarm event can pull up cameras, and a door event can bookmark video.
Do you take over systems installed by another company?
Yes, routinely. Most existing camera systems, access control panels, and alarm systems can be taken over, serviced, expanded, or modernized — often reusing existing wiring and hardware to control cost. We'll assess what's installed and give you a straight answer on what's worth keeping.
How long does a typical installation take?
A small office camera or access system is typically installed in a few days. Full tenant improvements run with the construction schedule — rough-in during framing, trim and commissioning at the end. On occupied spaces we phase work, including nights and weekends, so your operation keeps running.
Do you work with general contractors on plan-and-spec projects?
Yes. We bid from plans and specifications, carry the required insurance and licensing for commercial projects, handle submittals and closeout documentation, and keep our scope on schedule. We're comfortable being the low voltage line item on projects from office remodels to public works.
What happens after the install — do you service what you sell?
Yes. We support everything we install with service calls, maintenance agreements, and system training, and we offer 24/7 emergency response for service-plan clients. We also service and repair many systems we didn't originally install.
What areas do you serve?
We're based in Sacramento and serve the greater region — including Elk Grove, Roseville, Folsom, Rancho Cordova, Rocklin, Citrus Heights, Davis, Woodland, and surrounding communities. For multi-site clients we also travel beyond the immediate region; ask us about your locations.
Do camera systems require ongoing fees?
Not necessarily. A traditional on-premise system with an NVR has no required monthly cost. Optional services — cloud video, central-station alarm monitoring, or a maintenance plan — carry monthly fees, and we're upfront about which are optional and which (like alarm monitoring) are the point of the system.
Can you help us design a system, not just install one?
Design is where good systems are won. We offer design-build services: we walk the site, learn how you operate, and engineer coverage, door schedules, and equipment tiers around your budget. You get drawings and a scope you can act on — with us or in a competitive bid.
Didn't find your question? Call (916) 555-0100 or send it through the contact page— a human will answer it.
Ready to scope your project?
Site walks and estimates are free. Tell us what you're building — an office remodel, a new facility, or a public works bid — and we'll bring a design and a straight answer.
Free estimates · Licensed & insured · Sacramento, CA
